Mux Data has rolled out fixes and improvements for counting views that paused for an hour without sending any heartbeat. This fixed a double-counting issue on the pre-paused section of the view which later paused more than an hour and then resumed. The improvement also allows you to gain access to the pre-paused section of the view, which previously was not possible.
As a result of this roll-out, you may notice that the total view count has a 0.5% - 1% decline, and the Playback Failure Percentage will have a small decline, typically in the range of 0.03 to 0.3 points, thanks to eliminating the double counting issue. Other metrics will be slightly impacted too for the same reason. The changes to the metrics are available in the Mux Dashboard and View Streaming Export.
Most views that resume after an hour should now be considered new views and have different view_ids associated with them if you are on the latest SDKs.